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Managed IT Services · 2024
Managed IT for a growing services firm
Proactive monitoring, patching and helpdesk across every staff device.
-57%
Tickets
98%
Patch compliance
< 20 min
First response
The challenge
Reactive break-fix support meant repeat outages and unpredictable monthly costs.
What we built
Agent-based monitoring, automated patch cycles, endpoint protection, onboarding runbooks and a flat-rate support agreement.
The outcome
Tickets fell quarter over quarter and IT spend became a predictable line item.